ShepHyken

FEBRUARY 12, 2024

What frustrations do customers face when dealing with customer service, and how can AI address them? How can AI be used to personalize and contextualize customer experiences in contact centers? What tools can be provided to improve employee satisfaction and performance in customer service? Tune in! .”

Brand ambassadors 371

Brand ambassadors Healthcare Contact Center Self service 371

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Customer context Philips uses AI in various domains, such as imaging, diagnostics, therapy, personal health, and connected care.

Healthcare 91

Healthcare Government Engineering APIs 91

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The pressure is rising for businesses to step up their CX game. Think ChatGPT but for your customer insights.

Feedback 83

Feedback Consulting Consulting Enterprise 83

BlueOcean

AUGUST 9, 2021

These include customer demographic segmentation (currently used by 75% of in-house contact centers), data analysis (61%), real-time analytics (60%), and personalization capabilities (52%). billion by 2024. In other cases, it improves the self-service customer experience, which shortens the customer journey and builds brand loyalty.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Balto

JANUARY 22, 2024

By doing so, the AI assistant becomes more adept at understanding medical workflows, patient history, and the unique challenges faced by the facility, offering tailored and context-aware insights for better decision-making within the healthcare setting. Here are some of the inquiries you can utilize: “How many times did Mike.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

NOVEMBER 22, 2023

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. With generative AI, it is possible to hyper-personalize targeted recommendations for shopping and streaming. Reserve your seat now! or “Because you watched.”

Engineering 113

Engineering Best practices APIs Government 113

JivoChat

APRIL 23, 2023

Probably, you have already seen a chat box on the side of a website screen that pops up when you enter it, even with a personalized message, for example. Then, in more complex situations, the customer will be redirected to talk with someone from customer service. billion customer service hours of work by 2023.

Chatbots 75

Chatbots B2C Self service Banking 75