Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?

Sales 89

Sales Upselling Accountability SaaS 89

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. Celebrate successes and share best practices to inspire and motivate others.

Morale 52

Morale Customer centricity Upselling Feedback 52

SmartKarrot

FEBRUARY 9, 2024

Sunil emphasized the importance of delivering value right from the onboarding phase, aligning with industry best practices. Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play.

Best practices 10

Best practices industry standards Customer retention Accountability 10

JustCall

FEBRUARY 7, 2024

Calls during which you can’t use the keypad Now that you understand factors affecting call quality and the key metrics to monitor, let’s review the best practices to ensure crystal-clear sound. 5 best practices for crystal-clear VoIP calls 1.

voip 52

voip Telecommunications Best practices Upselling 52

Kayako

APRIL 1, 2022

billion in sales by 2024. Best practices for integrating automation into eCommerce customer service include: Use automation to reach out to struggling customers. The trend to remote working is causing a sustained increase in eCommerce. A McKinsey Global Institute study reports that eCommerce is growing 3.3

Sales 90

Sales Personalization Upselling Chatbots 90

JivoChat

MARCH 15, 2021

Omnichannel service best practices. 10 Omnichannel Customer Service Best Practices. Now that we went over the benefits of omnichannel customer service, it’s time to get into how to implement it and the best practices to use. Train agents to upsell and cross-sell. What is Omnichannel Customer Service?

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40