Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?

Sales 89

Sales Upselling Accountability SaaS 89

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. Celebrate successes and share best practices to inspire and motivate others.

Morale 52

Morale Customer centricity Upselling Feedback 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

SmartKarrot

FEBRUARY 9, 2024

Sunil emphasized the importance of delivering value right from the onboarding phase, aligning with industry best practices. Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play.

Best practices 10

Best practices industry standards Customer retention Accountability 10

Kayako

APRIL 1, 2022

billion in sales by 2024. A frustrating example of context friction for customers is when a new agent does not have information about what has happened earlier on the account. Best practices for integrating automation into eCommerce customer service include: Use automation to reach out to struggling customers.

Sales 90

Sales Personalization Upselling Chatbots 90

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40