Remove 2024 Remove Best practices Remove Multichannel Remove Upselling
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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

Omnichannel vs. multichannel customer service. Omnichannel service best practices. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. What is Omnichannel Customer Service?

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service.