SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JULY 22, 2021

Are your expansion pathways (cross-sells and upsells) more transactional or complex in nature? It come back to who’s best equipped to identify the value and benefit of the product you’re selling and market that to the customer. The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales . .

Sales 98

Sales Upselling Enterprise SaaS 98

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One CX trend that will dominate/take the stage in 2022: . “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JustCall

DECEMBER 7, 2022

But most importantly, you can devise a winning sales strategy for your products, geographies, and market segments. Churn rate is an essential sales and marketing analytics indicator. The metric highlights the effectiveness of marketing teams in lead generation. Best Sales Analytics Software in 2022. Sharp Spring.

Analytics 52

Analytics Sales CRM Metrics 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Competitive advantage: According to a study by Gartner, by 2022, 81% of companies will compete mostly on customer experience. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

SmartKarrot

FEBRUARY 10, 2022

The problem here is other departments like sales, marketing, and even products. There is no doubt that with the pandemic COVID-19, many businesses in the SaaS space have realized the importance of customer success. Taking it from sales and marketing. The team incurs costs due to marketing and sales. But do not worry.

SaaS 10

SaaS Upselling Best practices Customer retention 10

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. Read further to check out the top customer success software in 2022. You must consider several points before choosing a customer success software in 2022. Detect and Act on Upsell & Cross-sell Opportunities.

Management 52

Management Upselling SaaS Accountability 52

CustomerSuccessBox

FEBRUARY 20, 2022

Tip: Calculating a perfect customer health score for SaaS. You might want to know: Customer Segmentation in b2b SaaS drives user engagement. Was upselling the reason your outcome was based on? An outcome driving software powered by AI is for all the B2B SaaS businesses to be a part of the proactive culture. It ends there!

SaaS 52

SaaS B2B Accountability Upselling 52

SmartKarrot

MARCH 24, 2022

To grow a business in today’s times, it is essential to retain customers and create a positive word-of-mouth reputation in the market. Keeping the communication channels between the product and CS teams open to regularly update the latter about feature updates/when to upsell, etc. This is especially important in a B2B SaaS world.

Chief Customer Officer 10

Chief Customer Officer SaaS Customer centricity Best practices 10

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. An upsell would be buying more of the same, maybe more users.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. An upsell would be buying more of the same, maybe more users.

SaaS 52

SaaS B2B Upselling Metrics 52

AWS Machine Learning

NOVEMBER 15, 2023

Combining accurate transcripts with Genesys CTR files, Principal could properly identify the speakers, categorize the calls into groups, analyze agent performance, identify upsell opportunities, and conduct additional machine learning (ML)-powered analytics. The Results PCA helped accelerate time to market.

Analytics 111

Analytics Interactive Voice Response Average Handle Time Contact Center 111

Totango

OCTOBER 25, 2022

The tiers of a SaaS company’s customer success team structure may have a variety of roles. When you use your CS data to track buyer behavior, you can apply this valuable intelligence to increase customer satisfaction in a way that helps identify upsell or cross-sell opportunities. What Roles Are on a Customer Success Team?

Best practices 95

Best practices Chief Customer Officer Customer centricity Sales 95

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Joel Passen , co-founder, Sturdy.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98