2022 Coaching Contact Center Healthcare 
The Northridge Group
JULY 6, 2022
Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the healthcare workforce and respond to what has become an exhaustion crisis was addressed in a 2022 Advisory by U.S. Burnout has impacted healthcare workers in all capacities.
CSM Magazine
JUNE 28, 2022
AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. About Zenarate.
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UJET
DECEMBER 9, 2021
Contact center employees are extremely important to the overall success and health of businesses. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . What is Call Center Burnout?
CSM Magazine
NOVEMBER 1, 2022
Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Agent training and coaching needs attention now. About Zenarate .
CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
Playvox
AUGUST 8, 2022
In February 2022, 4.4 economy affected most by the Great Resignation, also known as the Big Quit, were in service industries, including restaurants, retail, and healthcare. But the trend also disproportionately impacted contact centers and customer support organizations. million Americans left their jobs.
Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
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