JustCall

MARCH 8, 2023

Jeanne Bliss Principal Co-founder, Customer Experience Professionals Association (CXPA) Jeanne Bliss is a globally renowned CX practitioner and business growth advisor for the C-suite, with over 35 years of experience in creating deep and memorable relationships with customers. Follow Emilia on LinkedIn 8.

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Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

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Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

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SmartKarrot

MARCH 10, 2022

Today there is a need for digital adoption by CIOs in B2B SaaS companies. . The role has evolved to accommodate the unanimous increasing influence of customer experience. In the wake of the remote working structure, the CIO has become responsible for creating an IT structure that is functional and customer centric.

Customer Experience 11

Customer Experience SaaS B2B Chief Customer Officer 11

ChurnZero

DECEMBER 2, 2021

Many are slower growing and focused on driving business profitability, which you see more and more as the SaaS market matures. Every Customer Success leader needs to be educated on the business realities of SaaS. Jay Nathan , Chief Customer Officer, Higher Logic. Software vendors want in.

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Customer advocacy SaaS Chief Customer Officer Sales 98

SmartKarrot

MARCH 24, 2022

In other words, you need to delight the customer consistently, repeatedly. So, how to delight the customer? As a Chief Customer Officer, your most important job is to create a culture of customer delight, and your entire team needs to be aligned towards that goal. Creating a culture of customer delight.

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Chief Customer Officer SaaS Customer centricity Best practices 10

CustomerSuccessBox

AUGUST 16, 2022

If you wish to explore the world of customer success content with the help of podcasts, the following are a few of the most loved Customer Success podcasts of 2022 that you must check out. rightfully makes it to the top of the list as it is one of the longest-running Customer Success podcasts of all time. Masters of SaaS.

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SaaS Chief Customer Officer B2B Benchmark 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”? The philosophy of customer success has changed how CEOs think of their customers and business. Customer rating: 4.6

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Management Chief Customer Officer SaaS Sales 52

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. Further Reading: The Key to Contact Center Success in 2022: Focus on Process.

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Customer Experience Contact Center SaaS Technology 52

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. One CX trend that will dominate/take the stage in 2022: . “I Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Register Now. Penney. .

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ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. How should they be held to account?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. How should they be held to account?

SaaS 52

SaaS B2B Upselling Metrics 52

Totango

OCTOBER 25, 2022

What Roles Are on a Customer Success Team? The tiers of a SaaS company’s customer success team structure may have a variety of roles. Who Do Customer Success Managers Report To? Customer success managers report to mid-level management personnel such as CS operations managers.

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Best practices Chief Customer Officer Customer centricity Sales 93

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. Joel Passen , co-founder, Sturdy.

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