JustCall

NOVEMBER 23, 2022

Whether you’re running a B2B or B2C business, you need to establish a line of communication with your customers to ensure smooth operations. However, call center managers in 2022 have additional challenges related to remote work issues, evolving technical systems, and a change in customer expectations. Agent Retention.

Call Center 52

Call Center Management B2C Chatbots 52

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. These are the questions that can onset an existential career crisis. 6 in the U.S. #2 2 in Mexico. #6

SaaS 64

SaaS Transportation B2C Customer retention 64

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. In 2022, concentrating on your mobile user experience is essential. In 2022, concentrating on your mobile user experience is essential.

Customer Experience 10

Customer Experience B2B Advertising B2C 10

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. As compared to the B2C customer loyalty platform, B2B loyalty programs are restrictive about who can participate.

Best practices 10

Best practices B2B B2C SaaS 10

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. The post Key Strategies For Winning Back Lost Customers in 2022 appeared first on Customer Happiness Blog.

Surveys 104

Surveys B2C Benchmark Accountability 104