2021 Customer retention Customer Support Upselling 
ShepHyken
JULY 26, 2021
Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity. More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Fast Company) As we move closer to recovery in the U.S.,
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Follow on LinkedIn.
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Totango
DECEMBER 28, 2020
Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. Leverage the latest customer success best practices. Customer Success Is A Growth Strategy. Why is customer success so important?
JivoChat
APRIL 8, 2021
The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Customer surveys.
CCNG
OCTOBER 19, 2022
of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%
Global Response
DECEMBER 21, 2022
73% of customers “expect companies to understand their needs” and fulfill their expectations, but only 51% of customers say this generally happens. It’s a win for customer loyalty and customer experience. As a result, it’s important to know how to listen to your customers needs’ and see it from their point of view.
JivoChat
MARCH 15, 2021
Benefits of Omnichannel Customer Service. According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Agent collision is a problem that’s often found in multichannel support strategies.
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