ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. We will explore the 20 best employee engagement software in 2021 and compare their features. Bonus Read: Employee Engagement Survey Questions.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. To make informed cross-sell and upsell suggestions, integrate CRM systems. How to mitigate this?

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

CSM Magazine

OCTOBER 27, 2022

According to the Call Centre Helper Research Paper (2021), “What Contact Centres are doing right now”, Self-Service is described as the Golden Goose of Customer Experience. Integrating payment solutions with enterprise systems, such as CRM and accounting processes, enables agents to deliver connected customer service.

Interactive Voice Response 52

Interactive Voice Response Self service Morale Finance 52

Education Services Group

OCTOBER 6, 2021

No longer an oddball perk, remote work has become the new normal as more employers embrace the cost savings, productivity surges, and morale boosts that can be had from the right work from home setup. In a 2021 State of Remote Work report, 97.6% In a 2021 State of Remote Work report, 97.6% Much easier.

Morale 52

Morale Surveys CRM Management 52

Quiq

MAY 26, 2022

In Microsoft’s 2020 survey , respondents reported that only occasionally (31%) did the agent have this information. The same Zendesk survey reported that 72% of customers expect agents to have access to all relevant customer information. The moral of the story? Yet it’s still far from customers’ reality.

Self service 67

Self service Morale Surveys Customer Service 67

Quiq

MAY 26, 2022

In Microsoft’s 2020 survey , respondents reported that only occasionally (31%) did the agent have this information. The same Zendesk survey reported that 72% of customers expect agents to have access to all relevant customer information. The moral of the story? Yet it’s still far from customers’ reality.

Self service 52

Self service Morale Surveys Customer Service 52

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. As such, it should know the common systems and practices used in the industry, and it should have a solution to integrate these specific needs to the CRM software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140