2021 contact center solutions CRM Marketing 
Upstream Works
NOVEMBER 19, 2020
These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.
DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. billion, up by a slight 0.4
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CSM Magazine
DECEMBER 10, 2021
We are pleased to recognize a variety of partners through the APN Partner Awards EMEA 2021. The AWS Partner Network (APN) is the global community of businesses using AWS to build solutions and services for customers. AWS has millions of active customers and a dynamic community of over 100,000 partners globally.
Spearline
JANUARY 6, 2022
Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today. Call center cloud migration features in many 2022 business plans.
LiveVox
APRIL 20, 2021
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes.
3CLogic
MAY 26, 2022
During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. The Customer Experience (CX) Management market reached $2.9 billion in 2021 and is expected to grow 15.3% Cloud Contact Center Solutions.
Enghouse Interactive
JUNE 9, 2021
By adding this first-party data to the organization’s Customer Relationship Management (CRM) system, the information can be effectively utilized by all functional areas (marketing, sales, accounting, etc.) Integrate with CRM. 1) 2021 Accenture Interactive, [link]. Action Checklist. Use an omni-channel approach.
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