JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. InMoment (formerly Wootric).

Upselling 101

Upselling Surveys Analytics Customer retention 101

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? 70% of customers prefer human chat agents to AI or chatbots. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Then look no further. Econsultancy ). million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? 70% of customers prefer human chat agents to AI or chatbots. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Then look no further. Econsultancy ). million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Your values might include accountability, respect, and customer service. Utilize Remote Employees.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

JivoChat

MAY 26, 2021

Some banks are even beginning to explore other options to make it easier for customers to bank using their mobile phones by adding widgets like chatbots. Your customer service team can use voice services, chat over email, and even integrate different CRM platforms to improve their responsiveness. Train agents to upsell and cross-sell.

Banking 52

Banking Chatbots Upselling Sales 52

JivoChat

JULY 25, 2021

Take a look at what we learned in our roundup of the 31 best WooCommerce plugins in 2021. JivoChat chatbots can be configured to respond to simple queries about topics like shipping or product availability and to transfer chats to a live agent when human intervention is required. CRM integration. Key features. Offline messaging.

Sales 52

Sales Accountability Upselling B2B 52

JivoChat

JULY 28, 2021

This post may help you zero-in on the best website chat app for your business — read on to learn more about the 15 best live chat apps in 2021. **The The 15 best live chat apps to boost sales and support in 2021. Upselling/cross-selling. AI chatbots. AI and rules-based chatbots. Cross-selling and upselling.

Sales 52

Sales APIs Chatbots Enterprise 52

JivoChat

JANUARY 17, 2021

Image : Handle multiple chats at once with JivoChat, transfer chats to other agents, and view past notes and CRM records. Guiding shoppers towards a purchase or upselling with personalized offers. One workaround is to use automated chatbots to field common queries outside your standard operating hours.

Best practices 52

Best practices CRM Customer Support Personalization 52

JivoChat

APRIL 8, 2021

10 Customer Engagement Tools to Consider for 2021. This platform includes a customizable 360° support system, and users can create message funnels, attend to support requests, trigger callbacks, and sync all communications directly into a CRM. CRM integrations. Key features: Chatbot widget. CRM integration.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JivoChat

APRIL 21, 2021

But unlike chatbots, live chat tools will transfer a conversation to a live agent, based on specific types of questions, words, or user actions. When all of your representatives are busy, a chatbot may be able to keep your website visitors engaged until someone is free to chat with them one to one. CRM integration.

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Chatbots are a customer engagement tool that can support your CX team. By simulating human conversations with AI, chatbots can alleviate some stress on your employees. Social media.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

Quiq

JUNE 1, 2022

Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. Livechat/chatbot/voice assistance. In-app ordering.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Quiq

JUNE 1, 2022

Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. Livechat/chatbot/voice assistance. In-app ordering.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

SmartKarrot

JANUARY 22, 2021

Is it really 2021? This was succeeded by various Marketing Automation Platforms (MAPS) , which were mainly designed to gel up well with the CRM systems. But the formula of coupling CRM with the MAP investment will not foresee massive revenue and profit unless a dollop of automation has been added to the formula.

SaaS 10

SaaS Customer centricity CRM Analytics 10