Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021.
Enghouse Interactive
JANUARY 13, 2021
Blog Series #1 of 4: New decade! of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021. Watch for our next blog in this series, coming January 26th. AI, Teams UC and Video. . Better Together to Optimize CX. . New approach? Not necessarily…. Microsoft Teams: 34.8%
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Monet Software
MARCH 4, 2021
Many call centers looked to workforce management software to deal with scheduling issues and take a time-consuming manual task of leaders’ plates. Others had to invest in new quality management options for call monitoring, recording and evaluation of the contact center’s remote agents. 5 Confidence skyrocketed.
Eptica
FEBRUARY 5, 2021
Date: Friday, February 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Preparing for the hybrid contact centre. Published on: February 05, 2021. Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site.
Enghouse Interactive
JANUARY 15, 2021
Looking forward into 2021, now is the time to get contact centre systems ready for the year ahead. While it is difficult to predict the near-future, focusing on five key areas for improvement will help get your contact centre fit for 2021, and beyond, however the world evolves. Deliver a personalised experience.
Beyond Philosophy
DECEMBER 30, 2021
As we end 2021, we are emerging from under the shadow of the pandemic and getting on with life. It was a recently introduced idea that built upon the previous wave of change, which I remember was Customer Relationship Management, which replaced Total Quality Management, and so on, and so on. . There you have it.
Spearline
FEBRUARY 17, 2022
The same article also referenced a survey from January 2021 by IDC. Increasingly, more organizations are taking a proactive approach to audio quality management. The importance of measuring latency Does your organization know how to measure latency on a call? In November, we wrote about why latency matters.
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