Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Spearline

FEBRUARY 17, 2022

The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. Increasingly, more organizations are taking a proactive approach to audio quality management. In November, we wrote about why latency matters.

Telecommunications 96

Telecommunications Call flow voip Surveys 96

Spearline

FEBRUARY 17, 2022

The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. Increasingly, more organizations are taking a proactive approach to audio quality management. In November, we wrote about why latency matters.

Telecommunications 52

Telecommunications Call flow voip Surveys 52