aircall

DECEMBER 1, 2022

WhatsApp is particularly popular in Southeast Asia, and its popularity is only growing; so much so that in Singapore, Hong Kong, India, Indonesia, and Malaysia, WhatsApp was rated as each country’s favorite social media platform in 2021. . Moreover, the highest number of active users per month can be found in India, with 390.1 Salesforce.

APIs 117

APIs Customer Support Wait times Chatbots 117

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. The following screenshot shows an example.

Chatbots 94

Chatbots Enterprise APIs Best practices 94

AWS Machine Learning

AUGUST 14, 2023

The model is fine-tuned with a set of input and output examples for each task, allowing the model to generalize to new tasks that it hasn’t been explicitly trained on as long as prompts are provided for the tasks. Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then.

Engineering 70

Engineering APIs Chatbots Scripts 70

JivoChat

DECEMBER 28, 2021

While bigger companies can also enjoy WhatsApp features with WhatsApp Business API. It’s a quick and easy way to get in contact with your company, it doesn’t take as long as a call, for example, and the person can access information about your business, such as the address, and portfolio. . Improve Customer Service.

APIs 52

APIs Accountability Sales Marketing 52

AWS Machine Learning

AUGUST 15, 2023

According to a study, by 2021, videos already make up 81% of all consumer internet traffic. The response from the chatbot will be able to directly answer the question and also include the links to the source videos with the specific timestamp of the contents that are most relevant to the user’s request.

Chatbots 72

Chatbots Enterprise Accountability Best practices 72

ViiBE Blog

JANUARY 20, 2022

You can win them over if they ask their query on your website with a chatbot and receive a helpful response. Moreover, because an AI-driven chatbot can learn more about each customer with each interaction, it can provide a personalised experience going forward. Live chat can be part of your overall customer support.

APIs 52

APIs Chatbots Education CRM 52

JivoChat

JUNE 15, 2021

With the supply chain and shipping disruptions that began in 2020 and continued into 2021, Pre-Order Manager is the app many e-commerce retailers have been searching for. Rules-based or AI chatbots can assist customers in a real-time chat as they search for products, suggest complementary products, and answer common questions.

Upselling 52

Upselling Analytics Sales Marketing 52

JivoChat

JULY 14, 2021

A 2021 round-up from SuperOffice reveals the growing demand of self-customer service in recent years: 40% of customers prefer self-service over human contact. Let’s take a look at the three most common types of customer self-service channels in 2021: Static website content.

Self service 52

Self service Chatbots B2B Customer centricity 52

Quiq

DECEMBER 22, 2021

The pandemic accelerated messaging popularity in 2021. According to Zendesk’s 2021 CX Trends Report , in-app messaging popularity grew by 36%, SMS/text messaging by 75%, and social messaging by 110%. If your brand voice uses conversational language, so should your chatbot. And customers love it. But this isn’t an English paper!

Best practices 52

Best practices Chatbots Interactive Voice Response Wait times 52

Branch Mesenger

JANUARY 24, 2019

Chatbots - According to research by Harvard Business Review, more than 24 percent of companies take longer than 24 hours to respond to customer questions. According to Gantner , chatbots will help fuel more than 85 percent of customer service interactions by 2020. There's a great example of creating less friction right there.

Customer Service 48

Customer Service Chatbots CRM APIs 48

AWS Machine Learning

APRIL 18, 2023

As an example of how performance improves when the model is fine-tuned, consider asking it the following question: “What drives sales growth at Amazon?” We make this possible in a few API calls in the JumpStart Industry SDK. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model.

Finance 66

Finance Scripts APIs Sales 66

AWS Machine Learning

APRIL 18, 2023

As an example of how performance improves when the model is fine-tuned, consider asking it the following question: “What drives sales growth at Amazon?” We make this possible in a few API calls in the JumpStart Industry SDK. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model.

Finance 52

Finance Scripts APIs Sales 52