2020 call center solutions Customer Service Self service 
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools.
Hodusoft
MAY 24, 2023
Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion in 2020.
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Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID Is No Longer an Excuse for Poor Customer Service.
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.
3CLogic
OCTOBER 7, 2020
Case in point, one in three companies began using live chat and interactive voice response (IVR) channels for the first time this year (2020). At the same time, while the adoption of digital channels has grown, 40% of customers will ultimately elect to contact a call center agent for assistance, especially if the inquiry is complex in nature.
Inbenta
MAY 16, 2022
2020 saw spending drop to $1.3 According to a recent report , 68% of customers expect call center businesses to show empathy. By enforcing a chatbot strategy, you can help your business to connect with customers on their level, whilst also benefiting your bottom line.
Callminer
AUGUST 6, 2019
Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. Make sure the solution is scalable (if you need it to be). Consider AI-driven solutions to help your reps.
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