HGS

JUNE 28, 2018

They have an established relationship with a BPO provider, who is taking a more consultative, partner-oriented approach to its solutions. As outsourcing becomes more accepted and mainstream, it will be thought of as just another link in the strategic ecosystem of global business today. Fri, 06/29/2018 - 00:08. Healthcare.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

RapportBoost

NOVEMBER 5, 2018

. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. It’s an honor to be on hand to celebrate her well-deserved accolade!”. About RapportBoost. About ICMI .

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

A survey of 100 customer success leaders, conducted by Gainsight in 2018, revealed that the maturity level correlated with the financial metrics of the company: Reactive; GRR is 80%, and NRR is 92%. Value; Prove quantitative and strategic value delivered. So why obsess over data and strive for maturity?

Analytics 52

Analytics Customer centricity Metrics Accountability 52