Eptica

MARCH 14, 2018

Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Published on: March 14, 2018. Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies.

Banking 49

Banking Customer Experience Multichannel Government 49

Fonolo

JANUARY 9, 2018

Imagine if someone from this industry time-travelled to 2018 from, say, 5 years ago. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Webinar] 3 Critical Contact Center Trends to Watch in 2018. ChatBots Step Up to the Plate. Phone Calls Are Essential.

Call Center 65

Call Center Multichannel APIs Contact Center 65

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. So, how are UK travel companies doing in terms of online customer experience?

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

Eptica

AUGUST 3, 2018

Date: Wednesday, August 8, 2018 Author: Pauline Ashenden - Marketing Manager Are telecoms operators connecting to digital customer experience? Published on: August 08, 2018. Switching on better customer service However, for years telcos have generally had a reputation for considering service as an afterthought.

Customer Experience 49

Customer Experience Best practices Multichannel Chatbots 49

Eptica

DECEMBER 20, 2017

How to make your organization truly customer centric Businesses understand the importance of customer experience to their bottom line, but in a complex, multichannel world, many struggle to create a culture and infrastructure that is focused on the customer. Have a great holiday and see you in January!

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

COPC

JUNE 11, 2019

Artificial intelligence (AI), which has become a trend in customer experience operations, was the theme of the Shanghai seminar. Therefore, a lot of enterprises have started to apply AI in their customer service centers. With the development of AI, more and more transactions will be handled via unassisted channels.

Finance 40

Finance Benchmark outsourcing Chatbots 40

VocalCom

JANUARY 28, 2019

Companies are realizing that, in order to embrace a customer-centric approach, a team effort is absolutely necessary. From the executive branch to the customer service representatives, every employee must be on board and work together to deliver the best customer experiences possible. Security is an absolute must.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

CrazyCall

JANUARY 11, 2019

Remember that 1 in 4 customers uses ad blocker of some kind in 2018. Top companies try to be part of this sale trend in 2018 and are going to continue it in 2019. Stay ahead of competitors and bring your top game to deliver the best customer experience. How to achieve excellent customer experience?

Sales 83

Sales Advertising Marketing Chatbots 83

VocalCom

MARCH 25, 2019

To put it simply, millennial customer experiences should be considered the gold standard for how you treat all your customers. No, millennials don’t like long customer service interactions. Facebook and Twitter are excellent for engaging in customer service interactions as well as sharing brand news and video content.

Contact center software 54

Contact center software Advertising Contact Center Chatbots 54

Upstream Works

DECEMBER 11, 2018

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. Meanwhile, agent-based interaction will reduce to 15% by 2022, with a further 21% being agent-assisted self-service.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Comm100

FEBRUARY 5, 2018

What Customer Engagement Software Tools Are There? Self Service Software. Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? It’s important to note that not every piece of customer engagement software does the same thing. CRM Software. Live Chat Software.

CRM 49

CRM Marketing Multichannel Self service 49

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. All data is the most recent information available as of the beginning of 2018. That’s because it is one of the most acclaimed and reputable CRM software solutions around, with customers such as Coca Cola and American Express vouching for its effectiveness. SalesForce.

CRM 42

CRM Enterprise SaaS Marketing 42