Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). self-service. The contact centre will support this by providing hints, tips, education and technical support. Self-service.
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