TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc., Comparing data from multiple sources to past patterns can predict sales conversions, customer lifetime value, churn and more. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

Comm100

JANUARY 14, 2016

Gone are the days when companies could offer only phone and email options for customer service and technical support. These days, consumers expect easy access to customer service in every way possible. Self-Service Tools – Good for Everyone. Social Media Is a Powerful Support Platform.

Customer Service 0

Customer Service Self service Advertising Airlines 0

RichCall

SEPTEMBER 13, 2017

Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). self-service. connected customer journeys with 9 channels in most contact centers. Bruce Temkin , a customer experience transformist.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

TechSee

JANUARY 18, 2018

billion active units in 2017, representing 63% of 8.4 To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. 75% chose self-service as the preferred method of device installation.

Customer Service 95

Customer Service Self service Technical Support Surveys 95

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Left with no choice, you try getting hold of a customer service agent on the phone. . #4:

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116