RichCall

SEPTEMBER 13, 2017

Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). self-service. Wade Wiant , Vice President of Sales and Channels at Mediu. Self-service. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Sykes

MARCH 5, 2019

The report emphasized SYKES’ serious investments in digital capability to expand their solutions across the entire customer lifecycle — from the digitization of business processes to marketing, sales and care.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc., Comparing data from multiple sources to past patterns can predict sales conversions, customer lifetime value, churn and more. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

teleopti

JANUARY 7, 2019

According to the digital market research company eMarketer, mCommerce sales in the UK are quickly approaching half of the country’s retail eCommerce market. of total retail eCommerce sales , up from 43.3% By 2021, purchases made online via mobile devices will account for 51.7%

Customer Service 49

Customer Service Contact Center Technical Support Self service 49

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Sykes

MARCH 18, 2019

While its suite of solutions traditionally focused on post-sales support, the portfolio now extends across the entire customer lifecycle, from marketing to sales to care. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

ClientSuccess

MAY 8, 2019

In May 2017, I joined the Icertis Customer Success (CS) Team as their first Customer Success Manager (CSM) and have just completed my second year. Establish a Sales to Customer Success Handoff. Streamlining the transition from Sales/Implementation to Customer Success/Support is very important. Company : Icertis.

Management 56

Management Technical Support SaaS Metrics 56