The Growing Demand for Self-Service Is Altering the Future of Knowledge Management
Verint
SEPTEMBER 13, 2017
However, in the digital, multichannel customer engagement world of today, the evolving and more astute customer base has higher expectations, as well as a strong desire to do things themselves via self-service applications. 1 Ovum, The Advancement of Self-Service Solutions in Customer Engagement , April 2017.
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