2017 Healthcare Personalization Self service 
TechSee
FEBRUARY 19, 2019
This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. In a nutshell. Who’s there?
HGS
SEPTEMBER 6, 2017
Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.
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HGS
OCTOBER 3, 2017
By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. The retail world has decades of experience with providing this level of service, and have leveraged modern technology to make constant improvements to help differentiate their brand, as well as retain and grow their customer base. Healthcare.
Aspect
DECEMBER 19, 2017
We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. With the advent of patient portals through mobile or disposable apps, patients can easily check physician visit summaries and test results, view prescriptions and access personal data within a few clicks and swipes.
Mindtouch
SEPTEMBER 22, 2017
It’s an understanding that your content provides self-service experiences not only for your customers, but for potential prospects researching and/or buying your product as well. 2017 TOP25 Content Experience Influencers. 2017 – TOP200 Content Experience Strategists – People’s Choice Award. Download digital asset here.
DMG Consulting
APRIL 4, 2022
And then in 2017, seemingly out of nowhere, software vendors everywhere claimed their solutions were AI-enabled. The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation, improvement, and change ever experienced in the service sector.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. There’s no question AI-powered chatbots and self service are important—and they’re here to stay.
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