Beyond Philosophy
DECEMBER 20, 2017
A recent JLL Retail survey revealed that consumer confidence is high, making the outlook for the holiday season holly jolly. The JLL Retail survey predicted that holiday spending is expected to grow by 6% this year. The survey results also showed: Holiday Shoppers are starting early. 7 November 2017. 30% of U.S.
Beyond Philosophy
DECEMBER 19, 2017
Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. Sign up to receive my free ebook and enter the competition to get FREE training! www.warc.com 4 December 2017.
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ShepHyken
NOVEMBER 21, 2016
Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). It’s worth it. It’s worth it.
Fonolo
JANUARY 31, 2018
This is the latest in their “Inner Circle” series which is based on industry surveys. There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. About: We are huge fans of ContactBabel.
SharpenCX
DECEMBER 23, 2019
The American Express 2017 Customer Barometer Survey found that 62% of customers said a representative’s knowledge or resourcefulness was key to their positive service experience. Get the ebook that helps you put your metrics to work for your customers (and agents). The same goes for interactions with your agents.
Fonolo
AUGUST 28, 2018
Our favorite chart: 2018 Front Office BPO Omnibus Survey. We wrote about it here: Survey Shows Growing Popularity of Call-Backs Among BPOs. About: This report is the result of surveying 500 employees involved in contact center solutions at companies with a formal contact center or with plans to introduce one.
ClientSuccess
AUGUST 30, 2018
I’ve learned not to waste time on bad people or on bad experiences,” she said at the 2017 CS100 Summit. Highly evolved customer success teams know client success is more than just surveys,” Carine said. This outlook has extended to the way I build professional relationships as well.”.
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