TechSee
MARCH 5, 2019
A 2017 study reports that the insurance industry has invested $124 million in AI, compared to an average of $70 million invested by other industries. Insurance Claims Processing through Computer Vision – the eBook. The eBook also provides insurers with practical advice for implementation.
SharpenCX
DECEMBER 23, 2020
“No matter how successful specific tools are (for example, online self-service), companies that lack visibility into where customers are choosing to interact from touchpoint to touchpoint can still experience service breakdowns.” – McKinsey & Company.
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Fonolo
JANUARY 31, 2018
Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. Who wrote it: Interactions.
Creative Virtual
DECEMBER 7, 2021
We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as well, recognizing that all of these awards are the result of the hard work and collaboration of our entire global team.
SharpenCX
FEBRUARY 16, 2021
[Read Next] How to prepare your customer service for the next generation of consumers. Hulu made big changes to their service options in 2017 when they launched Hulu + Live TV. Ben Smith, the Head of Experience at Hulu, in a 2017 blog post. Read Next] A 5-step guide to building a fantastic customer service experience.
Creative Virtual
DECEMBER 10, 2020
Several months later, AI Time Journal approached us for a contribution to their upcoming ebook featuring ‘Conversational AI Success Stories During Times of Pandemic’. We were happy to share the experiences of one of our international financial services group customers using our V-Person virtual agent to provide customer support.
ShepHyken
APRIL 10, 2017
eBook The Definitive Guide to Storytelling in Business: A how to guide in rising above the noise and making an impact by Matthew Woodget. (Go My Comment: While it falls into the category of marketing over customer service or customer experience, I couldn’t resist sharing this very interesting report (ebook) on storytelling for business.
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