Sykes

MARCH 5, 2019

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Serenova

MARCH 10, 2020

It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

TechSee

NOVEMBER 6, 2018

He calls technical support; the agent asks a series of questions. Some examples: Technical Support : Agents can use AR remote assistance to more quickly identify and resolve common technical issues by visually guiding the customer through the steps. How does augmented reality remote assistance work?

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Toister Performance Solutions

APRIL 12, 2018

A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. This includes searching for product information online, using a company's app, or searching for technical support information on a website. The results? Just 30 percent of customers agree.

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

Sykes

MARCH 18, 2019

He’s held leadership positions within consulting and BPO industries and has led innovation initiatives across our industry. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. About Symphony Ventures.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

RichCall

SEPTEMBER 13, 2017

Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). Blair Pleasant , analyst and consultant about Unified Communications. Contact Center and CX Research and Reports. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98