Amity

FEBRUARY 24, 2016

In this issue of the SaaS Tattler, we continue our list of Customer Success articles that are certified classics. • The Link Between Customer Success, Retention, and Upsells. Satisfied customers will have a positive impact on your bottom line because creating brand advocates leads to renewals and upsell opportunities.

Upselling 48

Upselling SaaS Best practices Customer retention 48

CustomerSuccessBox

JUNE 15, 2020

Not a single person in 2015 answered “Where do you see yourself in 5 years” correctly. As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times. How can SaaS businesses get such out of the box ideas? How do CSMs meet their upsell and renewal quota?

SaaS 64

SaaS Customer advocacy Construction Metrics 64

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. How to identify customers/users appropriate for a cross sell or upsell?

SaaS 10

SaaS Upselling Analytics Metrics 10

CSM Magazine

NOVEMBER 7, 2018

Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

SaaS 40

SaaS Upselling Chatbots Technology 40

ChurnZero

FEBRUARY 4, 2022

What synergy really means is additional money from cross-sells and upsells as a result of integrating two companies,” says Kristen. So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years. Kristen founded The Success League in 2015. Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. The most loyal customers are also the most valuable ones to any SaaS company.

Sales 10

Sales Upselling Metrics Accountability 10