New Data Show Lack of Leadership Commitment to Customer Centricity
PeopleMetrics
JUNE 16, 2015
(DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. The Survey Says. When it comes to customer experience activities and commitment, leaders appear to be: 1. "All Want More?
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