Fonolo

NOVEMBER 21, 2017

It’s been a very busy year for acquisitions in the contact center space. Below is a list of the contact center acquisitions that we think were the most impactful in 2017. in 2014, and Oaisys soon after… all contact center companies! Corvisa was a both a hosted call center and a Twilio-esque CPaaS platform.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0,

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. Improve your processes and communication with an omnichannel contact center. Get real about coaching with this Ebook including 7 actionable tips to be a better coach. First up: Alaska Airlines. They treat employees well. “I

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Netomi

SEPTEMBER 10, 2022

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Virtual Contact Center : What Is It?

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

Fonolo

FEBRUARY 7, 2018

Mercer’s impressive keynote at Engage showed he is ambitious and energized but also not a “cloud idealist” His business unit will include Zang, the group formed from the 2015 acquisition of Esna Technologies , led by Mo Nezaratti. eBook: The ROI of Call-Backs for Your Call Center. Time for a Simpson’s joke.)

Abandon rate 65

Abandon rate Call Center Engineering Technology 65

Comm100

NOVEMBER 2, 2020

A university’s contact center, for example, consistently gets questions about a wide range of topics. In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products. Gather your heads of contact center, support, sales, marketing and finance together, and go over this list.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Ambroise Prieur, Contact Center Administrator at SumUp. For more information consult our new eBook “The Proven Business Impact of Switching to Aircall” here. “We You can read the full report here. “As

CRM 62

CRM Wait times Consulting Consulting 62