SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. In seconds, I got access to a mobile app, an FAQ page, and a direct line of contact to the service department. A little more digging led me to a Twitter account staffed with a 24/7 social care team. First up: Alaska Airlines. They treat employees well. “I

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Comm100

NOVEMBER 2, 2020

A customer support chatbot is a great way to amplify account-based marketing campaigns. For example, the chatbot can identify when people from key accounts visit your website, and proactively invite them to engage. A university’s contact center, for example, consistently gets questions about a wide range of topics.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Without this capability, you’ll find yourself duplicating effort and wasting time on administrative tasks such as switching between tools to log notes and keep accounts up-to-date. Laura Hinojosa, Account Executive at Subsync.

CRM 62

CRM Wait times Consulting Consulting 62

Comm100

JUNE 13, 2018

Consider offering guest checkout for shoppers who don’t want to make an account, and working to minimize steps and clicks before purchase. During the holiday season, many contact centers experience high call volumes. One way to do this is by adding single-page or one-click checkouts to your e-commerce website. Download Now.

Self service 53

Self service Chatbots Advertising Sales 53