Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0,

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

SharpenCX

JANUARY 15, 2020

What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. They encourage and reward customer loyalty.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. Let’s explore the top 6 chatbot examples of 2020.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

Fonolo

FEBRUARY 7, 2018

Mercer’s impressive keynote at Engage showed he is ambitious and energized but also not a “cloud idealist” His business unit will include Zang, the group formed from the 2015 acquisition of Esna Technologies , led by Mo Nezaratti. eBook: The ROI of Call-Backs for Your Call Center. Time for a Simpson’s joke.)

Abandon rate 65

Abandon rate Call Center Engineering Technology 65

Netomi

SEPTEMBER 10, 2022

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome. If you’re a part of a sales and support team, it’s likely that you’ve experienced the pain and time wasted when it comes to managing prospect or customer calls. .

CRM 62

CRM Wait times Consulting Consulting 62

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience?

Self service 53

Self service Chatbots Advertising Sales 53