Fonolo

NOVEMBER 21, 2017

It’s been a very busy year for acquisitions in the contact center space. Below is a list of the contact center acquisitions that we think were the most impactful in 2017. in 2014, and Oaisys soon after… all contact center companies! Corvisa was a both a hosted call center and a Twilio-esque CPaaS platform.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. Improve your processes and communication with an omnichannel contact center. Personally, I’m ready to book a flight just for these fun perks. Get real about coaching with this Ebook including 7 actionable tips to be a better coach.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Comm100

NOVEMBER 2, 2020

The bot can even provide personalized service to the bank’s clients. A university’s contact center, for example, consistently gets questions about a wide range of topics. In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products. Free eBook. Industry: Education.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Ambroise Prieur, Contact Center Administrator at SumUp. For more information consult our new eBook “The Proven Business Impact of Switching to Aircall” here. “We You can read the full report here. “As

CRM 62

CRM Wait times Consulting Consulting 62

Netomi

SEPTEMBER 10, 2022

AI customer service is transforming how companies support the people who support them – working alongside human agents to provide quick, convenient, and personal support. Virtual Contact Center : What Is It? Related Reading: Check out the Top 25 Chatbot Statistics you need to know for customer service.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

Comm100

JUNE 13, 2018

During the holiday season, many contact centers experience high call volumes. E-commerce businesses can then set automated proactive chat messages to engage website visitors with personalized content directly on their webpage. This results in longer wait times and negatively impacts the customer experience. Download Now.

Self service 53

Self service Chatbots Advertising Sales 53