2015 Call Center Contact Center eBook 
Fonolo
NOVEMBER 21, 2017
It’s been a very busy year for acquisitions in the contact center space. Below is a list of the contact center acquisitions that we think were the most impactful in 2017. billion is probably the largest ever transaction in the call center industry. We covered that topic here and here.) Genesys Acquires InIn.
Fonolo
AUGUST 28, 2018
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? We already covered this CCaaS MQ (See “ Is this the End of the On-Premise Call Center? ”) but it’s important enough to post about twice. This result was surprising because Avaya call centers are more common.
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Fonolo
FEBRUARY 7, 2018
Spoken built a cloud version of Avaya’s Aura Elite call center technology, so the short term motive here is immediately obvious: to quash the nagging criticism that Avaya has no cloud strategy. Avaya’s new call center, Oceana , would be more immune from this attack. eBook: The ROI of Call-Backs for Your Call Center.
SharpenCX
JANUARY 15, 2020
Alaska Airlines has been steadily climbing on the ACSI Index since 2015. Improve your processes and communication with an omnichannel contact center. Check out these 4 budget-friendly ways to improve your call center. Get real about coaching with this Ebook including 7 actionable tips to be a better coach.
Netomi
SEPTEMBER 10, 2022
To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Virtual Contact Center : What Is It?
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