EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. We aim to grow as a preferred partner in building the contact center of the future.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Talkdesk

MARCH 24, 2021

Contact centers are mostly a human-to-human experience. This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. to a digital environment also requires better contact center integration.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Dialer 360

APRIL 20, 2018

Digital transformation contact center is essential to practice for sustainability in 2018. As strategies and work processes move from on-premises to the cloud, or from manual assignments to robotized forms, contact center managers are able to track down any data in lightning fast speed. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21