CSM Magazine

JULY 29, 2021

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

Real estate 98

Real estate Engineering Consulting Consulting 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2015. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Peter Lavers

NOVEMBER 26, 2015

This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’. Those who did master the skills I’ve outlined above went on to not just be effective consultants within their business, many are now leaders themselves.

CRM 100

CRM Analytics Consulting Consulting 100

AWS Machine Learning

DECEMBER 7, 2023

Getir was founded in 2015 and operates in Turkey, the UK, the Netherlands, Germany, and the United States. She then joined Getir in 2022 as a data scientist and has worked on Recommendation Engine projects, Mathematical Programming for Workforce Planning. Emre Uzel received his Master’s Degree in Data Science from Koç University.

Management 97

Management Engineering Analytics Construction 97

Customer Guru

MAY 1, 2018

The thought became a reality in 2015 when we achieved an NPS rating of 70. From the CXOs (Chief Experience Officers) to the frontline learning consultants, all employees are focused on achieving a high NPS and connecting every business decision and problem to CX. gets trained by a big-data expert from India or U.K,

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: . New Business Models.

Government 40

Government Consulting Consulting Analytics 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.

industry standards 40

industry standards Enterprise Technology Self service 40