2015 Benchmark Call Center Contact Center 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Fonolo
OCTOBER 18, 2017
Last month we shared 4 Call Center Reports Worth Your Time. A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. Who wrote it: Call Center Week. Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5%
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Fonolo
SEPTEMBER 19, 2017
One of our goals with the Fonolo blog is to help you stay current on the many aspects of the fast-moving contact center industry. Who wrote it: Brian Cantor, Call Center Week (a division of IQPC). Call centers are not obsolete: Live voice remains customers’ preferred communication channel. in 2015 to 4.5%
Balto
OCTOBER 31, 2022
With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. Supervisors are the contact center’s superpower if you unleash them. Use Onboarding to Get Personal.
airespring
FEBRUARY 29, 2016
How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve.
Vcaretec
JUNE 6, 2022
The Big Call Center Conference List: Call Center Week Winter : January 26-29, 2016 Where: Orlando, FL Description: CCW is THE destination for customer care and customer experience professionals to learn, get inspired, and make long-lasting relationships.
Fonolo
OCTOBER 25, 2017
Call Center Week’s most recent Customer Experience report surveyed consumers about a wide range of service options and concluded that “Live voice remains customers’ preferred communication channel”. We featured it in our list 4 Call Center Reports Worth Your Time last month.). shifted away from the call center.
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