Tethr

DECEMBER 8, 2021

Beasley, with over 20 years of experience in founding, growing, and selling tech companies, began working with Tethr in 2015 and has served in several executive roles since that time. Tethr has been at the forefront of innovation in the conversation analytics market over the past five years. The potential is just unreal. About Tethr.

Analytics 94

Analytics Enterprise Sales Customer Care 94

Fonolo

NOVEMBER 17, 2020

According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2015.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

The Northridge Group

MAY 2, 2023

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group.

Contact Center 67

Contact Center B2C Chatbots B2B 67

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. CEX #CRM #CustomerSatisfaction Click To Tweet.

Technology 77

Technology Big data Analytics Personalization 77

C3Centricity

MARCH 15, 2018

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. CEX #CRM #CustomerSatisfaction Click To Tweet.

Big data 82

Big data Analytics Personalization Entertainment 82

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome. If you’re a part of a sales and support team, it’s likely that you’ve experienced the pain and time wasted when it comes to managing prospect or customer calls. .

CRM 62

CRM Wait times Consulting Consulting 62

CSM Magazine

JANUARY 11, 2016

Investment in technology is protected because consumers will continue to contact brands on traditional channels and adding cloud based social customer service solutions is easier than you think. APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels. Table setting.

Customer Service 40

Customer Service Contact Center Accountability APIs 40