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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers.

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Lessons You Can Learn (For Free) From Your Employees

PeopleMetrics

We have the winners of the PeopleMetrics Brand Ambassador Awards. Out of thousands, here are the top three individuals, and one team, recognized by their customers for their excellence in continuously working toward delivering a consistent customer experience. The 2014 Brand Ambassadors: The RHR International Team.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

I dove right into the omni-channel AT&T customer experience. AT&T Customer Service Rep (c. AT&T has "known" me for close to a decade of customer loyalty. As my colleague George wrote in a prior post , customer trust defines the customer experience. We cannot accept a temporary ID.

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How Does Employee Experience Impact Customer Experience?

SmartKarrot

The goal of every organization is to make its customers happy. And one way to ensure that is by making your employees your brand ambassadors. In simple words, we call it employee experience. Now, you might have read many times that customers should be the brand ambassadors of your company.

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The Top Trends in Customer Service for 2016

Comm100

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. Customers not only want access to immediate assistance, they also want instant access to tools that can help them perform research and fix problems themselves. billion PC users.)

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#GiveFirst Attitude: A Must-Have Trait for Customer Success Managers in 2022 & Beyond

SmartKarrot

It was transformed into the #GiveFirst hashtag at Techstars around 2014. . You need to deliver proactive service, ask for feedback, provide omnichannel support, engage on social media, personalize customer experiences, and improve marketing offers. A GiveFirst attitude helps you craft a good customer success story.

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Your Customer Service Team Can Win or Lose you Business

Kayako

You might argue, “well that was 2014,it doesn’t matter.” Making the wrong customer service decisions today can affect businesses months and even years into the future. They’ll help you to: Grow customer loyalty. Develop real brand ambassadors for your organization. But you’d be wrong.