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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers.

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Lessons You Can Learn (For Free) From Your Employees

PeopleMetrics

We have the winners of the PeopleMetrics Brand Ambassador Awards. Out of thousands, here are the top three individuals, and one team, recognized by their customers for their excellence in continuously working toward delivering a consistent customer experience. The 2014 Brand Ambassadors: The RHR International Team.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

I dove right into the omni-channel AT&T customer experience. AT&T Customer Service Rep (c. AT&T has "known" me for close to a decade of customer loyalty. As my colleague George wrote in a prior post , customer trust defines the customer experience. We cannot accept a temporary ID.

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The Top Trends in Customer Service for 2016

Comm100

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. For instance, the NanoRep article points out that companies do not have “Facebook customers” or “Twitter customers” or even “Mobile customers.”

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#GiveFirst Attitude: A Must-Have Trait for Customer Success Managers in 2022 & Beyond

SmartKarrot

It was transformed into the #GiveFirst hashtag at Techstars around 2014. . This will help them answer any question customers come up with. Technology, tools, and processes can be made simple for customers if CSMs are well trained. It should be the formation of a personal bond with customers and the beginning of a partnership.