CSM Practice

MAY 28, 2020

What is the average Customer Success Manager Salary? More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Popular Customer Success Manager Salary Plans. What Is the Best Customer Success Manager Salary Plan?

Best practices 126

Best practices Management SaaS Metrics 126

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Remember, most customer success metrics fall into one of these four main categories: Customer Financial Metrics.

Metrics 52

Metrics Upselling SaaS Accountability 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Remember, most customer success metrics fall into one of these four main categories: Customer Financial Metrics.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Remember, most customer success metrics fall into one of these four main categories: Customer Financial Metrics.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. finding customer acquisition channels that are highly scalable, repeatable, and profitable. . Try to understand what you need to do to retain your target customers.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

LiveChat

JANUARY 3, 2019

In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. Shopify customer service – best practices to implement in your business. He also shares some good live chat practices, so even the live chat beginners can squeeze the most of it.

Chatbots 59

Chatbots B2B SaaS B2C 59

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98