2014 2020 Banking Surveys 
Revation Systems
JANUARY 15, 2020
As technology continues to impact the banking industry today, a shift is beginning to occur in consumer behavior. This statistic is indicative of the sheer strength that digital banking has today – especially for the younger generations of consumers like Millennials and Gen Z. Digital Banking as One Piece of the Puzzle.
ProProfs Blog
JANUARY 30, 2020
Customer Engagement Statistics 2020 Explained. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. During the survey, 29.3 In 2018, 46.5
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Tenfold - Contact Center Blog
JUNE 22, 2018
By 2020, it’s estimated that digital natives will make up half of the world’s population. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. The financial services sector is in for a challenge.
C Space
JULY 6, 2020
The Brand Move Roundup – July 6, 2020. Publishing company Hearst has just released some results from an interesting European consumer survey. WRAP estimates that as many as 22 million pairs of shoes, and 67 million clothing items will soon be disposed of via charity shops, collection banks and other donation routes.
CSM Magazine
NOVEMBER 27, 2020
The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. The IoD survey echoed the earlier findings of researchers from Cardiff and Southampton universities, who found that 90% of employees would also prefer to continue working from home.
Balto
AUGUST 3, 2022
We surveyed 361 executives across the United States for the purpose of this survey. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants. Figure 3: Age Distribution of Survey Participants. Figure 4: Title Breakdown of Survey Respondents. Demographics.
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Implement IVR post-call surveys to glean better insights from callers.
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