Win the Customer
JANUARY 20, 2020
eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. This also results in building more opportunities for upselling and cross-selling. While these technologies have become quite accessible, their potential is still unknown.
Win the Customer
JANUARY 20, 2020
eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. This also results in building more opportunities for upselling and cross-selling. While these technologies have become quite accessible, their potential is still unknown.
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CCNG
OCTOBER 19, 2022
Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Zendesk, 2013) 72% blamed their bad customer service interaction on having to explain their problem to multiple people. Oracle, 2011) Customers who had a very good experience are 3.5x Deloitte, 2021) 80.1% Deloitte, 2021) 80.1%
SmartKarrot
MAY 14, 2020
They later evolved into using emails and instant messaging with the advent of internet technologies becoming more widespread in the 90’s. But still, these later technologies didn’t replace the call-centers and only became an add-on to the existing service to provide support to the customers. 2010: SaaS, 2013: Customer Success .
SmartKarrot
MARCH 8, 2022
Irit has significantly contributed to the implementation of customer success best practices, value creation for customers, and customer success technology solutions. Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013. She has helped scale both start-ups and global enterprises.
NobelBiz
MAY 25, 2023
In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.
ChurnZero
JUNE 3, 2022
Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: If you could use technology to solve one world problem what would it be, and why? This was back in 2013. You Mon: Right, and technology helps. You Mon: There are so many great things to choose from there.
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