The Evolution of the Customer Success Renewal Playbook
SmartKarrot
MAY 14, 2020
They later evolved into using emails and instant messaging with the advent of internet technologies becoming more widespread in the 90’s. But still, these later technologies didn’t replace the call-centers and only became an add-on to the existing service to provide support to the customers. 2010: SaaS, 2013: Customer Success .
Let's personalize your content