CCNG

OCTOBER 19, 2022

Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2013) 72% blamed their bad customer service interaction on having to explain their problem to multiple people.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

call center software 98

call center software Call Center APIs Contact Center 98

Netomi

FEBRUARY 28, 2022

Crypto is not just a technology, it’s a movement. We believe that crypto can play an important role in the development of Latin America as interest in blockchain and innovative technologies proliferates throughout the region.” . Connect with Cynthia. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Irit .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: If you could use technology to solve one world problem what would it be, and why? This was back in 2013. Maybe you invite them to more training or offer a consultation. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: If you could use technology to solve one world problem what would it be, and why? This was back in 2013. Maybe you invite them to more training or offer a consultation. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52