Noble Systems
APRIL 8, 2020
Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018.
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution. Apple Chat or WhatsApp).
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Talkdesk
JANUARY 22, 2020
Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. Want to know more?
Talkdesk
JULY 17, 2019
Starting off in 2013 as a 3 van rental company, Indie Campers has grown to a fleet of over 650 vehicles. Indie Campers faced many obstacles with their previous contact center solution. Consistent crashes and phone call disturbances prevented them from delivering a great customer experience.
Vcaretec
JUNE 6, 2022
He is a Customer Experience & ATL 2013 Huff Post Top 100 Social. Connect: @dsearls Richard R Shapiro Bio: Richard is a customer retention expert and founder of The Center For Client Retention. Connect: @mjayliebs Aimee Lucas Bio: Aimee is a fan of sports, sunshine, exceptional customer experiences.
ConvergeOne
JULY 20, 2021
One of the most famous attacks that occurred from a supply chain vendor, which has now become the constant example of how it all started, is the Target breach of 2013. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.
Noble Systems
MARCH 11, 2019
This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Here are the top five advantages of moving contact centers to the cloud. Financial Flexibility.
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