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The Rise of Contact Center as a Service (CCaaS)

Noble Systems

Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), offering scaled-down features in exchange for convenience and low cost-of-entry. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

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It Turns Out, Customers LIKE Email

NICE inContact

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). He is a Customer Experience & ATL 2013 Huff Post Top 100 Social.

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200 Patents in 100 Days: How Talkdesk Is Scoring at the Innovation Game

Talkdesk

Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. Want to know more?

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Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce

Talkdesk

Starting off in 2013 as a 3 van rental company, Indie Campers has grown to a fleet of over 650 vehicles. Indie Campers faced many obstacles with their previous contact center solution. Consistent crashes and phone call disturbances prevented them from delivering a great customer experience.

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Enterprise Connect 2019: Voices from the Exhibit Floor

Serenova

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

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Supply Chain Risks: It’s Everybody’s Business

ConvergeOne

One of the most famous attacks that occurred from a supply chain vendor, which has now become the constant example of how it all started, is the Target breach of 2013. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.

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