Noble Systems

APRIL 8, 2020

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. IVR and Self-service Options.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Fenero

FEBRUARY 22, 2019

It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). Create contact flows – this is by far the best part of Amazon Connect. It’s an easy-to-use IVR designer that allows you to create flows for your queues, whispers, hold music or agents.

Contact center software 9

Contact center software Contact Center contact center solutions Interactive Voice Response 9

Noble Systems

MARCH 11, 2019

This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Here are the top five advantages of moving contact centers to the cloud. Financial Flexibility.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Dialer 360

APRIL 20, 2018

According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Security has seen the biggest concern for all of the businesses including call centers. Shifting to cloud- realities and benefits.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21