Noble Systems

APRIL 8, 2020

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Roles and Web-based Dashboards.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Talkdesk

JANUARY 22, 2020

Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. Want to know more?

Cloud contact 57

Cloud contact Enterprise Contact Center contact center solutions 57

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution. Apple Chat or WhatsApp).

contact center solutions 54

contact center solutions Contact Center Morale Benchmark 54

Serenova

APRIL 12, 2019

Here’s what we learned about their migration to a cloud contact center and their views on the benefits and barriers to migration. What best describes the status of you contact center’s move to the cloud? This clearly indicates the interest in cloud is real and generating serious movement toward migration.

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution. Apple Chat or WhatsApp).

contact center solutions 15

contact center solutions Contact Center Morale Benchmark 15

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98