Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. Social Media ? a Not-So-Secret Weapon.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Voxjar

JUNE 8, 2021

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Automated Quality Assurance Solutions: Speech Analytics. callminer.com Founded in 2002 Based in Waltham Massachusetts.

Call Center 51

Call Center Analytics Enterprise Sales 51

Avaya

OCTOBER 25, 2017

When evaluating an institution for a loan, for example, 64% of customers prefer speaking to someone in person or over the phone. Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model.

Banking 58

Banking Telecommunications Big data Self service 58

AWS Machine Learning

MARCH 15, 2024

Additionally, locally trained information can expose private data if reconstructed through an inference attack. To mitigate these risks, the FL model uses personalized training algorithms and effective masking and parameterization before sharing information with the training coordinator.

Healthcare 108

Healthcare Big data Engineering Accountability 108

aircall

MARCH 19, 2021

Customer data can even tell you which of your strategies and campaigns works best for improving sales performances and hitting targets. There are four major types of customer data: 1. Identity Data. Identity data or personal data is the foundation of a customer profile and helps companies identify each of their customers.

Sales 62

Sales CRM Marketing Best practices 62

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc.

SaaS 10

SaaS Real estate Construction Transportation 10

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Customers appreciate: Faster, personalized customer support. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Technology Self service Call Center 116