Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. Mobility is Climbing to Higher Peaks.
Customer Interactions
MAY 3, 2013
” Yaron Tchwella, President of the NICE Security Group, discussed the relevance and benefits of Big Data and how it can help security organizations better manage situations in real time, thoroughly investigate incidents after-the-fact, and be prepared for the next time. My first impression – he is very, very tall!
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Beyond Philosophy
AUGUST 15, 2019
At the end of 2013, the strategic NPS plummeted, and all the bonuses were canceled. What the customers chose became a type of golden question that revealed who they were as a person. . Moreover, in the era of big data that we have today, there are a lot of observations that we can make.
Jive
JULY 16, 2018
Mobile giving has increased 80 percent since 2013. Deep dive into Big Data. Collecting data isn’t a new practice for nonprofits. The trouble is, what to do with the data once you have it? Naturally, that depends on what you’re trying to accomplish with your data. Leverage mobility to make donating simple.
Customer Interactions
JULY 7, 2015
Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. There are other enormous benefits as well, as explained in this week’s CMO Perspectives.
Voxjar
JUNE 8, 2021
The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. Founded in 2013. Orecx smoothly with customers of all sizes, from small 5 person sales teams to 10,000+ seat contact centers. Based in Austin Texas.
Avaya
OCTOBER 25, 2017
When evaluating an institution for a loan, for example, 64% of customers prefer speaking to someone in person or over the phone. Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model.
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